Privacy Policy

Sevacove Ltd (“Sevacove”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, engage with our services, or interact with us in any other way.

Information We Collect

We collect personal information only when we need it to provide our services or improve your experience. This may include:

Information You Provide to Us

  • Name, email address, phone number, organisation and role

  • Information submitted through contact forms

  • Files or data you choose to upload (for consulting or analytics services)

  • Preferences or service-related information you provide during engagements

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and interactions with the site

  • Cookies or similar tracking technologies (e.g., analytics)

Our website is hosted by Squarespace, which collects standard website usage data such as IP addresses, device information, browser type, and interactions with our site. Squarespace provides analytics, security monitoring, and hosting infrastructure on our behalf. For more information on how Squarespace processes personal data, please see their Privacy Policy.

Information from Clients

If you use our client portal or digital tools, we may also collect:

  • Service data relevant to accreditation or performance analytics

  • Uploaded reports, spreadsheets or documents

  • User log-in information and access activity (for security purposes)

We do not collect sensitive personal information unless required and explicitly agreed upon for project delivery.

How We Use Your Information

We use your personal data for the following purposes:

  • To respond to enquiries or provide requested services such as updates via email

  • To manage consulting engagements and client relationships

  • To analyse, process and generate insights from uploaded documents

  • To develop and improve our products, dashboards and digital tools

  • To provide access to secure client portals

  • To maintain website functionality and security

  • To comply with legal or regulatory obligations

We only use your information for the purpose it was collected unless we reasonably consider that we need to use it for another purpose compatible with the original one.

Legal Basis for Processing

Under GDPR, we process your data based on:

  • Contractual necessity – to deliver the services you request

  • Legitimate interests – for business operations, service improvement, analytics, or security

  • Consent – where required (e.g., marketing emails, optional cookies)

  • Legal obligation – where we must comply with Irish/EU regulations

How We Share Your Information

We do not sell or rent personal data.

We may share your information with:

  • Trusted service providers (e.g., website hosting, email systems, analytics tools)

  • Contractors or partners supporting project delivery (under confidentiality agreements)

  • Legal or regulatory authorities if required by law

All third parties must comply with GDPR and process data only according to our instructions.

International Transfers

If data is transferred outside the EU/EEA (e.g., cloud services), we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • GDPR-aligned security controls

Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Encryption

  • Secure server environments

  • Access controls

  • Regular monitoring and testing

While no system is fully secure, we follow industry best practices to mitigate risk.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Duration of a consulting engagement

  • Legal, tax, accounting or compliance obligations

  • Ongoing client portal access (until revoked or deleted)

You may request deletion of your data at any time (see section 9).

Cookies & Tracking Technologies

Our website may use functional and analytical cookies to improve performance and understand user behaviour.

Where legally required, we will request consent before placing non-essential cookies on your device.

You can update or withdraw consent at any time through your browser settings.

Your Rights Under GDPR

As an individual in the EU/EEA, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion (“right to be forgotten”)

  • Object to or restrict processing

  • Request a copy of your data (data portability)

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Data Protection Commission (DPC)

To exercise any of these rights, contact us.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page.